Salesforce Sales Cloud
Give your sales team a 360° view of every customer.
Turn your sales process into a predictable growth engine with Salesforce Sales Cloud. From lead capture to closed won, Sales Cloud helps your team stay organized, move faster, and never miss a follow-up.
With a single, unified view of your pipeline, sales leaders get real-time visibility into performance while reps get guided workflows and automation.
Built-in AI and intelligent insights help teams prioritize the right opportunities, forecast with confidence, and engage customers at exactly the right moment. Seamless integrations with email, calendar, and marketing tools ensure every interaction.
Key Benefits
Smarter management
Track every lead, opportunity, and account in one place for everyone
Actionable insights
Forecast revenue, identify slipping deals, and prioritize your best opportunities.
Automation that works
Auto-assign leads, trigger alerts, and schedule reminders so nothing falls
Anytime, anywhere
Close deals on the go with mobile access to contacts, activities, and dashboards.
Salesforce Service Cloud
Resolve cases quicker and keep customers for life.
Service Cloud helps your support teams deliver the kind of experience customers remember—in a good way. Give agents one intelligent console to manage every case across every channel, with a complete view of each customer’s history, preferences, and past interactions.
From self-service portals to AI-powered recommendations, Service Cloud reduces handle time, increases first-call resolution, and boosts CSAT by helping agents find the right answers faster and respond with confidence.
Built-in automation, real-time analytics, and seamless integrations empower teams to scale support without sacrificing quality.
Key Benefits
Unified agent workspace
View customer details, past interactions, and cases in one screen or more.
Omni-channel support
Email, phone, chat, social, and messaging apps all flow into a single queue.
Self-service that works
Knowledge bases and portals that empower customers to help themselves.
Scalable service operations
Automate repetitive tasks, route cases intelligently, and standardize processes.
Salesforce Experience Cloud
Portals, communities, and sites—all powered by your CRM.
Experience Cloud (formerly Community Cloud) lets you build branded portals, partner communities, and customer hubs that connect directly to your Salesforce data. Share the right information with the right people—securely and at scale. Whether it’s a customer support portal, a partner enablement hub, or an employee intranet, you can design experiences that are both beautiful and deeply integrated with your business processes.
With drag-and-drop tools, prebuilt templates, and powerful personalization, Experience Cloud makes it easy to launch engaging digital experiences quickly—driving collaboration, self-service, and stronger relationships across your entire ecosystem.
Key Benefits
Branded digital experiences
Deliver web and mobile experiences that reflect your brand to reflect experienced staff.
Seamless data integration
Surface Salesforce records (cases, opportunities, knowledge articles, etc.) directly in your portals.
Personalized content
Show users tailored content and dashboards based on their role and profile that slaps.
Stronger collaboration
Enable customers, partners, and employees to work together in one shared space for you all.
Salesforce Marketing Cloud
Automate journeys across email, mobile, social, and more.
Marketing Cloud brings all of your customer data and channels together so you can run intelligent, automated campaigns at scale. From welcome journeys to user re-engagement campaigns, every touchpoint is personalized and measurable.
Use real-time insights to segment audiences, test creative, and optimize performance, all while staying aligned with Sales and Service on a shared view of the customer.
Key Benefits
Automated journeys
Design multi-step campaigns that respond to customer behavior.
Powerful segmentation
Build dynamic audiences based on demographics and lifecycle stage that slaps.
Consistent omni-channel
Orchestrate campaigns across email, SMS, push, social, and web pages for all.
Data-driven decisions
Track every campaign and journey with detailed analytics and dashboards.
Salesforce Commerce Cloud
One platform for online, mobile, and in-store buying.
Commerce Cloud gives you everything you need to deliver fast, frictionless shopping experiences for you whether your customers are buying on mobile, desktop, social, or in-store. Manage products, pricing, promotions, and orders from a single platform.
With built-in personalization and AI, Commerce Cloud helps you recommend the right products, reduce cart abandonment, and increase average order value.
Key Benefits
Unified commerce platform
Manage storefronts, catalogs, and orders in one place.
Personalized shopping
Use data and AI to tailor product recommendations
Scalable for growth
Handle traffic spikes and new markets without sacrificing .
End-to-end visibility
Connect commerce with Sales, Service, and Marketing.
Turn browsers into buyers with Salesforce Commerce Cloud
Power seamless commerce across every channel